RETURN & EXCHANGE POLICY

All sales are final and we do not offer any return or exchange under normal conditions.

We will only exchange any product(s) if the product(s) received has any kind of manufacturing defect and the defect is reported within 48 hours of receiving the order.

Please note that the product must be unused with the label, and tags attached. Products that have been used will not

be accepted as an exchange. Products that have any kind of stain or mark, body odor, or perfume scent will not be accepted. After thoroughly examining, you will be offered an exchange with the same price value product or store credit for future purchases.

Possible exchange is provided within 1 week.

There is no refund for shipping and handling charges.

Product exchanges are not possible once your order has been confirmed. In order to get another design or color you will have to place a new order on the website.

You can always contact us for any return question at 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns OR exchange on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded your payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaprayzon@gmail.com. Please note that returns will need to be sent to the following address: Karachi Pakistan

You can always contact us for any return question at kaprayzon@gmail.com. 

Shipping policy

SHIPPING INFORMATION CAN BE UPDATED OR CHANGED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN COMPLETED.

ALL SHIPMENTS RETURNED TO US DUE TO AN INCOMPLETE/INVALID SHIPPING ADDRESS ARE SUBJECT TO A RETURN SHIPPING FEE. A.R.K IS NOT RESPONSIBLE FOR RETURN-TO-SENDER FEES. AS A PRECAUTION, PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.

Orders typically take between 24 and 48 hours to be processed. Please allow four to seven (4-7) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.

NOTE: Orders placed after 5 PM on SATURDAY will NOT be processed until THE FOLLOWING MONDAY.

We are not responsible for any lost or stolen packages. If you are having trouble